General Terms and Conditions

The content of the website www.sorinele.com is the property of Clavis Benčić sole trade for promotion and services, Marinela Benčić Čekić, Carducci 12, Rovinj, PIN 09641481317, Croatia. By using the website www.sorinele.com, users accept the published General Terms and Conditions. When buying in the Internet store www.sorinele.com mutual obligations between Clavis Benčić and users are regulated by these General Terms and Conditions.

These General Terms and Conditions are in accordance with laws of Republic of Croatia.

Clavis Benčić sole trade for promotion and services reserves the right to change the General Terms and Conditions on the website www.sorinele.com at any time and without prior notice. All changes to the General Terms and Conditions are binding for users. If You do not agree with the stated General Terms and Conditions and do not want to accept them, please contact us by e-mail at info@sorinele.com in order to delete You from the user database of the website www.sorinele.com.

In these General Terms and Conditions, the Supplier (Seller) of goods offered on this site is Clavis Benčić obrt, Carducci 12, 52210 Rovinj, PIN: 09641481317, and the Buyer of goods is a visitor to the online store who selects at least one product, fills out an electronic order form and sends it to the Seller.

All prices shown in the Internet store www.sorinele.com are expressed in Croatian currency Kuna (kn) with VAT already included. Prices, payment terms and special offers are only valid at the time of ordering and are subject to change without prior notice!

Product photos are for illustrative purposes only, and do not always match actual products in all details. Due to the individual adjustments of the monitor, differences in color perception by the human eye and the like, we cannot guarantee the complete match of the colors of our products with the colors as users see them on the screen of their monitor.

Ordering and registration

Placing an order is possible 24 hours a day, 7 days a week. Products are ordered exclusively through the program interface of the Internet store www.sorinele.com. Use of the Internet store www.sorinele.com is available to both, registered and unregistered users. Registered user fills in the required information in the registration process. Each registered user gets their username and secret password. Registered user is obliged to keep the username and password secret. In case of suspicion of unauthorized usage of their username and / or password, user is responsible for all possible costs caused by the use of their username and / or password until they notify Clavis Benčić sole trade for promotion and services through contacts published on the website about the suspicion of unauthorized use. The user is also responsible for all unauthorized activities authorized and performed under their username and / or password.

The customer agrees that the purchase through the Internet store www.sorinele.com is done in a way that the customer buys the available products by choosing them based on the image and basic product description. The Buyer will pay for the ordered products by cash on delivery or one of the credit cards accepted in the Internet store www.sorinele.com, or paying upon receiving Order Confirmation, that the system will send to the e-mail specified in the order by paying-in slip, money transfer or Internet banking. If the Seller does not receive a confirmation of successful credit card payment (sent by the WSPay system) or payment to their business account (when the Buyer has chosen to pay by paying-in slip, money transfer or Internet banking) within a maximum of 2 days (ie the 1st working day after the expiration of this period), it will be considered that the Buyer has cancelled the order.

Various messages are automatically sent to Your e-mail address (order confirmation, status change notifications or order cancellation), so please use the correct and valid e-mail address in order that messages with the necessary information reach You. At the moment when the order is received, Clavis Benčić sole trade for promotion and services will notify the Customer electronically in the form of an e-mail that the order has been received or that the product has been ordered. Clavis Benčić sole trade for promotion and services undertakes to deliver all ordered and paid products that are available in stock at the time of delivery. If the Seller is possibly unable to deliver any of the ordered products or all ordered products, they will contact the Buyer and inform them of the possible delivery date of products that are not in the supplier's warehouse. Upon receipt of such notice from the Seller, the Buyer is obliged to notify the Seller by e-mail whether they want partial delivery, accept a new deadline for delivery of a complete order or cancels the complete order. If the Buyer has paid for the order with a credit card the Seller will reduce the debit of the card by the value of the products that cannot be delivered or cancel the total debit in case the Buyer cancels the order. If the Buyer has paid the order to the business account of the Seller by paying-in slip, money transfer or Internet banking, the Seller will immediately return the amount of the value of the product they cannot deliver or the total amount paid in case the Buyer cancelled the complete order.

Use of the services of www.sorinele.com is approved exclusively for adults. The use www.sorinele.com by children or minors is not allowed, and parents and / or guardians are obliged to ensure of it, otherwise they take on themselves all rights and obligations resulting from such use, and Clavis Benčić sole trade for promotion and services is not responsible for any consequences of such use.

Cookies

We use cookies. By accessing www.sorinele.com You agree to the use of cookies in accordance with the Sorinele Privacy Policy. Most interactive websites use cookies to allow us to download user data for each visit. Our website uses cookies to enable certain areas to function in order to make it easier for people who visit our website.

License

Unless otherwise stated, Sorinele owns the intellectual property rights to all material at www.sorinele.com. All intellectual property rights are reserved. You may access www.sorinele.com for Your personal use, subject to the restrictions set forth in these Terms and Conditions.

You may not:

We may approve requests for our content to the following organizations: Search engines, news organizations, well-known sources of consumer and / or business information, online directory distributors, Internet portals, educational institutions, and trade associations.

We will approve connection requests from these organizations if we decide that:

  • a) the connection would not make us or our accredited companies look unfavorable;
  • (b) the organization has no negative information about us;
  • (c) the benefit of the visibility of the hyperlink compensates the absence of a company name; and
  • (d) the connection is in the context of general resource information.

These organizations may link to our homepage as long as the connection is:

  • (a) in no way deceptive;
  • (b) does not falsely imply sponsorship, or false approval of the connecting party and its products or services; and
  • (c) fits into the context of the party's place of connection

If You are one of the organizations listed in the paragraph above and are interested in linking to our website, You must notify us by sending an email to info@sorinele.com. Provide us with Your name, the name of Your organization, contact information as well as the URL of Your site, a list of all the URLs from which You intend to link our site, and a list of URLs on our site to which You want to link. Wait for an answer. Approved organizations can link our website as follows: Using the company name; or Using a single resource locator to which it connects; or By using any other description of our website that is linked to the context and format of the content on the website of the link. No use of the company logo or other works of art will be permitted for association without the trademark licensing agreement.

Reservation rights

We reserve the right to require You to remove all links or any specific link to our site. You consent to the immediate removal of all links to our site upon request. We also reserve the right to change these terms and conditions and link them at any time. By continuously linking to our website, You agree to be bound by and abide by these terms and conditions.

Promotions

From time to time, we may offer and / or sponsor contests and games on the Site. Each of these activities is governed by special rules available on the site.

Payment methods

Methods of payment when buying through the Internet store www.sorinele.com are:

  • PayPal
  • Debit card – Maestro®
  • Credit cards: Visa, MasterCard®, Diners
  • Paying-in slip or Internet banking
  • Cash - cash on delivery (upon receipt of the shipment)

The Sorinele.com online store provides the highest level of security when paying online. Credit card purchases allow You to make a secure purchase by processing Your confidential information in a secure and reliable way. Your confidential information is never stored on local servers.

The cash on delivery option allows You to make the payment upon delivery to Your address. Cash on delivery is not possible upon personal collection at the supplier's warehouse. Payment by cash on delivery is made in cash to the courier upon delivery. In the event that the recipient is not able to receive the shipment at the agreed delivery address, the courier leaves a notice of arrival of the shipment.

When paying via internet banking, You will receive a pro forma invoice to Your e-mail address with all the information required for payment, including the account number to which the funds should be paid. You can make a payment using internet banking or through the usual payment methods - bank, post office, Fina or similar.

Upon receipt of payment, the supplier delivers the paid products.

Delivery

Delivery of ordered goods is free for the territory of the Republic of Croatia, regardless of the quantity and type of ordered goods!

On the day we send You the package, You will receive a notification of the delivery of Your order to the e-mail address You provided during registration. Since we deliver almost all the products on offer from current stocks, You will receive most of the submitted orders in the next three to five days, depending on Your place of residence.

If the goods are not available, the Seller will notify the buyer (in writing or by telephone) of the possible delivery time. The buyer can then accept a new delivery deadline or cancel the order. If You think that the delivery of Your order is late, let us know immediately at info@sorinele.com or call us at +385 52 817 050 and we will do our best to find out where Your order is at the moment.

The products are delivered through transport companies that provide transport services. The products will be packed in such a way that they cannot be damaged by normal handling during transport. When receiving the product, the buyer is obliged to check for any damage and immediately report it to the courier who delivered the goods, and refuse to take over the shipment with visible external damage. Subsequent complaints will not be accepted. The buyer is obliged to sign the delivery note when receiving the goods, and the delivery service takes it as a confirmation of collection. The goods are insured against loss in delivery, and if the Buyer does not receive any notice or delivery from the Seller even after 7 days after placing the order, they must inform the Seller so that the Seller can locate the shipment or send a replacement.

 

Any questions about these Terms and Conditions?

Feel free to contact us at info@sorinele.com